Personal Profiles

Kim Ward
Co-Owner of KimmunicatePlus

  • Managed numerous client campaigns, outbound telephone activity and retained a major outbound contract for 5 years with one of the UK’s largest blue chip FMCG wholesalers - delivering a consistent year on year success rate of 18% and generating over 140,000 new product listings.
  • Set up and run a business offering inbound/outbound telephone marketing services and successfully managed the business for 5 years with a wide client base achieving year on year growth in turnover and profit.
  • Fully implemented a 20 seat outbound business development centre from inception and within 6 months was fully operational with 20 FTE’s supplying a monthly average of 1500 qualified leads to a UK National Sales Force.
  • Within 6 months introduced a new bonus structure into an existing team to support company budgets and growth plans.
  • Created performance measurement and management process to ensure productivity levels remained consistent and developed a shift rota to ensure resources were applied effectively.

Emma Lower
Co-Owner of KimmunicatePlus

  • Responsible for the design and Director buy in to implement an outbound business development centre. Recruited team members and within 6 months was fully operational with 2 Managers and 20 FTE’s supplying a monthly average of 1500 qualified leads to a UK National Sales Force.
  • Implemented an outbound telemarketing team from inception and within a new industry area and after 12 months the team was fully operational with 15 FTE’s supplying a monthly average of £350,000 in revenue.
  • Planned, designed and introduced a bespoke CRM system to support business requirements.
  • Implemented full promotional sales and marketing plan to ensure both sales and telesales teams increased revenue and KPI’s were met.
  • Prince2 qualified.