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Case studies & testimonials

Why are we the best choice for call management?

Case study: One

Nature of Activity: Outbound Telephone Sales – Non-stockists
Number of calls: 3000
Campaign Objective: To contact customers who were not currently stocking the brand and to drive distribution and volume of the range of products by way of an introductory offer.
Timescale: 1 Week
Results: 84% of decision makers were reached and 1029 orders were obtained. A strike rate of 41% was achieved with an average order of 5 cases.

“In a market that is saturated with similar products of its type, Kimmunicate delivered once again. 4722 cases were sold into non stockists and the client has asked for a similar campaign to be carried out in the near future. We will most certainly be using Kimmunicate again and they are very much part of our future marketing strategy”.

Case study: Two

Nature of Activity: Outbound Telephone Sales – New Product Launch
Number of calls: 500
Campaign Objective: To introduce a newly launched product and gain distribution of the brand into a range of profiled accounts by using a promotional incentive.
Timescale: 2 Days
Results: 79% of decision makers were reached and 92 new stockists were obtained. A strike rate of 23% was achieved with an average order of 2 cases.

“Our client had launched a new product 2 months prior to undertaking the calling activity. There was minimal marketing support for the product and the target market was unaware that the product was in existence. KimmunicatePlus were tasked with this campaign and achieved results far beyond anyone’s expectations. 5000 units were sold during the initial activity and post campaign analysis has concluded that the product throughput is in line with other similar products in this category and repeat orders are being received”.

Case study: Three

Nature of Activity: Mailshot Follow Up Calls
Number of calls: 700
Campaign Objective: To carry out prompt calls (following a mailshot) to invite the target audience to sign up and take part in a Loyalty Scheme.
Timescale: 3 Days
Results: 89% of decision makers were reached and the exercise proved useful in creating awareness of the scheme that the majority were oblivious to. Prior to calling only 25% had signed up to the scheme. Post calling activity, 84% of the target audience expressed an interest and wanted to take part.

“The calling exercise proved useful in determining how successful our approach was. In the future it will be more cost effective to carry out courtesy calls to our target audience to ask them if they would like to take part prior to sending out the details rather than assuming they will. The exercise also concluded that the mailshot sent out did not create the awareness we envisaged”.

Case study: Four

Nature of Activity: Outbound Telephone Data Cleanse
Number of calls: 49,000
Campaign Objective: To deduplicate and contact customers world-wide to collect the name and email address of the EHS Manager and discuss a new product launch.
Timescale: 6 Weeks
Results: 50% data captured

“Thank you for completing this project on budget and within timescales. We would not have been able to complete such an enormous task at any point as we simply don’t have the resource available, and the team we do have are better placed to be picking up the leads that have been generated from this cleanse. We have plans ahead to carry out a further campaign on one of our other products so will be back in touch”

Case study: Five

Nature of Activity: Outbound Telephone Sales – Non Stockists
Number of calls: 1500
Campaign Objective: To contact customers who were not currently stocking the brand and to drive distribution and volume of the range of products by way of an introductory offer.
Timescale: 1 Week
Results: 81% of decision makers were reached and 293 new stockists were obtained. A strike rate of 25% was achieved with an average order of 3 units.

“This is yet another fantastic result and our client is extremely pleased with what has been achieved. In such a difficult sector of this industry, you have proved that it is possible to sell in this product to non-stockists and are able to do so with little in the way of incentives to entice the new customer”.

Case study: Six

Nature of Activity: Sales Consultancy, Sales Recruitment & Management, Business Development, Lead Generation
Contract Term: 20 hours per week for 12 months
Campaign Objective: Support a local business start up launching a new cider. Work closely with the senior management team to help devise a clear calling strategy linked with sales force activity to generate over 500 clients within a 12 month period.

“The brand awareness has increased and reaches from St Ives to Dover and we are proud to have helped them achieve this dramatic business growth in such a short space of time. We are also extremely delighted to be ending our contract within the same week as the company achieving the Federation of Small Business Start up Business of the Year Award – Winner.”

Testimonials

"I would highly recommend Kim at KimmunicatePlus. The service is friendly, professional and very efficient. Kim has helped propel our business forward and she is great at thinking outside the box and proposing ideas to bring in more clients. She is also thorough at looking after existing collaborators which is the backbone of our business. I almost don’t want to speak so highly of her in fear of having to share her with more people!"

Katherine Walkerdine, Co Founder - Mortgage Direct

"ICA worked with KimmunicatePlus for over a 2 year period and found them a pleasure to work with during this time. The meetings they generated for our business were to a high standard and well qualified by their team members. We were always informed of any changes or opportunities outside of our standard remit and they communicated very well with our sales teams at all times. ICA would recommend KimmunicatePlus as they were a pleasure to work with and we found them very reliable."

Bob Price, Sales Director - ICA Digital

"A great partner to work with this year and we intend to work together into the future. They understood our business quickly and the importance of maintaining reputation and brand. Delivery of projects has been excellent, very much surpassing expectations. Costs are reasonable, ensuring it is mutually beneficial. KimmunicatePlus's success and the peace of mind that we are in safe hands, is head and shoulders above the rest."

Pete Lishman, Managing Director - Lloyd & Whyte Ltd

"What really sets KimmunicatePlus apart from other operations is they really take time to understand the brief. They pro-actively provide insight into how to get the best from their team and this really shows in the results they achieve."

Mark Bickerton, Managing Director - FullChat

"Having worked with KimmunicatePlus’ in a former life I had no hesitation in engaging their sales consultancy services again. Kim and the team at Kimmunicate Plus are excellent. They have assisted Lyme Bay Winery in both strategic and tactical approaches to customer contact in a professional and efficient manner and helped us develop our business for the long run. A pleasure to work with and delivers fast, accurate and effective results."

Paul Sullivan, Sales & Marketing – Lyme Bay Wines

"Having used various telemarketing companies over many years it is refreshing to find one company that knows how to balance our needs with theirs. All too often numbers of appointments are the focus regardless of the quality! KimmunicatePlus have taken the time to understand our business by investing the time to visit and absorb our culture. This has worked incredibly well and the results we are seeing are very good."

Berkeley Harris, Deputy Chairman of the British Franchise Association 2013

"I have personally worked with KimmunicatePlus for the last two years (Matthew Clark have used them for the last 5 yrs) as they are able to offer a service that we just couldn’t get from our own call centre: a dedicated SALES team, who know our business, the On Trade and the Drinks Industry as a whole. KimmunicatePlus have continued to over-deliver on the weekly campaigns they take on and the positive “can do” attitude has delivered results on some of the trickiest sales drives. With the help from KimmunicatePlus we have been able to develop the campaigns we run making them better value for our suppliers and more profitable for the company. KimmunicatePlus have offered solutions when business has been difficult and introduced pre- campaign calling to establish a sales route and taken on fulfilment of point of sale and mailings where this can add value to our campaigns."

Zoe Coombs, Campaign Manager - Matthew Clark

"KimmunicatePlus assisted us with our brief and approach to the call to ensure maximum success was achieved and objectives were reached. 64% of calls resulted in a positive outcome and our beer brand was the 2nd highest selling beer on offer for the month, exceeding our expectations. We found Kimmunicateplus to be extremely professional and easy to deal with, taking the hassle away of managing such a project in-house and we would most certainly recommend them – in fact are currently using their team on another similar project."

Libby Elswood, Sales & Events Manager – Box Steam Brewery

"KimmunicatePlus are one of the rare businesses that deliver more than is promised or expected. A highly professional service that delivers results."

Mark Brooking, Owner – South Hams Drinks

"Lemonchase have used Kim Ward & KimmunicatePlus to make outgoing sales calls to our existing customer database - which is comprised of high net worth surgeons and practice owning dentists. KimmunicatePlus took on some quite complex and technical information and achieved highly satisfactory results from the calls. She has been a pleasure to deal with throughout - and the direct feedback from customers has been similarly excellent. I have no hesitation in recommending Kim and her company."

Mark Chase, Managing Direct – Lemonchase

"We have retained KimmunicatePlus services for the last three years for remote tele-marketing consultant and operator. During this time Kim has been 100% present to our needs, always very timely and communicative. Kim has demonstrated a very complete grasp of customer journeys and how to enhance the sales flow in ways that are both cost-efficient and result in a good service experience for the new customer. She has had a very positive impact on our business. I would rate her integrity as extremely high and would not hesitate to recommend her for any telemarketing or research projects."

Mark Conrad, Director – NutriVital Health

"Working with KimmunicatePlus has been a successful and fulfilling experience for both the Taunton Cider Company and myself. Their knowledge of structuring sales campaigns is exemplary and has helped Taunton Cider achieve great results from a standing start. We look forward to further campaigns in the future."

Jonathan Dunne, Owner – Taunton Cider

"We have been using KimmuicatePlus for over a year now – they are a key stage in our marketing plan and carry out regular outbound telemarketing calls to Car Dealerships within our catchment area across the UK. They offer a professional, reliable service, have understood our brief from the outset and have been always willing to offer their advice and expertise to improve efficiencies and maximum on success."

Jon Mears, Managing Director – EVS Valeting

"We have used the services of Kimmunicate since the inception of Wine Studio in 2007. As a newly formed company we were keen to generate new business in the most cost-effective way. They provide us with good quality leads and will continue to be an integral part in growing our business and client base. I have no hesitation in recommending their services to others"

Marketing Manager - Wine Studio

"We have used many of the services offered by Kimmunicate for the last 4 years on an ad hoc basis when it is required as part of a client’s brief. They become an extension to our business and we are confident in their ability to provide a fast, efficient, high-quality service which is paramount given they are offering a service to our clients on our behalf. Often over-delivering."

Graham Kerr, Managing Director - Sales Promotions Consultancy

"We have known Kim for more than ten years. We have worked with her many times in our field of work regarding market research over this time. Kim has always been most professional and efficient. Together with these qualities she has a most courteous and friendly personality, which we and our clients have always appreciated. We would have no hesitation in recommending her services."

K J Kellaway, Senior Partner - KJK Market Research Services

"At Frobishers we have completed various projects working in concert with KimmunicatePlus. They offer a friendly and efficient service with great reliability and we will continue to make KimmunicatePlus our 'first port of call' for similar work in the future."

Steve Carter, Sales and Marketing Director - Frobishers Juices

"We used KimmunicatePlus for the first time last year as we wanted to conduct a survey of our most loyal customers across the country. The information we got back was very detailed and exactly what we wanted and it really helped our thinking and planning going forward. Their communication throughout was first class and I will definitely be using their services again."

Martin Breading, National Sales Director - St Austell Brewery

Any questions?

What type of services do you offer?

We offer a variety of services including: Project Management, Implementation and Evaluation of In-House Telephone Sales, Telemarketing and Customer Service Operations.

Do you work with business start-ups?

Yes, whatever your size or situation, we have the solution to increase your leads and sales. Whether it is 200 or 40,000 calls, we cater for all sizes and budgets.

How can I book a free consultation?

Call us now on +44 7824 972858 or check out our contact page and feel free to drop us a message!